For official inquiries, invoices, refunds, and plan modifications.
Support & Help Desk
We’ll help you sort it out.
Have questions regarding billing, API key setup, or connecting your favourite IDE? Reach out directly or explore common answers below.
Get in Touch
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For model questions, API status checks, and quick first-line troubleshooting.
Response time
Usually within one business day.
FAQ
Payment decline via Russian Bank Cards or SBP
Check that the subscription amount meets the selected method's limit. If declines persist, switch to SBP QR payment or message support for assistance.
Why is 2FA mandatory for API keys?
An API key is created with 2FA. An ordinary key shares a model's windows with chat and browser Agent: free SacredAI and 10 Heretic trial requests, then the paid plan's separate windows.
How does Hermes pay for models and Heretic?
Hermes is billed separately and uses its own per-agent, per-model quota, not the Chat quota. Lite runs SacredAI; Pro and Ultra run both SacredAI and Heretic without an extra Chat subscription.
Is a VPN required to access SacredGPT?
No. SacredGPT interfaces are directly accessible without a VPN, providing low latency connections to global AI backends.
Can I get an invoice for corporate entities?
We support corporate wire invoicing and accounting documents for subscription payments starting at 10,000 RUB. Send company details to support@sacredgpt.pro.