Email Help Desk
For official inquiries, invoices, refunds, and plan modifications.
support@sacredgpt.proSupport & Help Desk
We’ll help you sort it out.
Have questions regarding billing, API key setup, or connecting your favourite IDE? Reach out directly or explore common answers below.
01 — Direct Contact
Get in Touch
Telegram support
For model questions, API status checks, and quick first-line troubleshooting.
@SacredGPT_Support_Bot ↗02 — FAQ
Knowledge Base & FAQ
Payment decline via Russian Bank Cards or SBP+
Check that the subscription amount meets the selected method's limit. If declines persist, switch to SBP QR payment or message support for assistance.
Why is 2FA mandatory for API keys?+
An API key is created with 2FA. An ordinary key shares a model's windows with chat and browser Agent: free SacredAI and 10 lifetime Heretic requests, then the paid plan's separate windows.
How does Hermes pay for models and Heretic?+
Hermes is billed separately and uses its own per-agent, per-model quota, not the Chat quota. Lite runs SacredAI; Pro and Ultra run both SacredAI and Heretic without an extra Chat subscription.
Is a VPN required to access SacredGPT?+
No. SacredGPT interfaces are directly accessible without a VPN, providing low latency connections to global AI backends.
Can I get an invoice for corporate entities?+
We support corporate wire invoicing and accounting documents for subscription payments starting at 10,000 RUB. Send company details to support@sacredgpt.pro.
Direct line
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